Sound Bar Quick Guide

ACTIVATE YOUR FREE GUARANTEE

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0800 597 8613

* Lines are open 8am ~ 8pm, 7 days a week.

LG Guarantee Conditions

YOUR MANUFACTURER’S GUARANTEE CONDITIONS

THESE DO NOT AFFECT YOUR STATUTORY RIGHTS

All products manufactured by LG carry a free guarantee which protects you against the cost of repairs from date of purchase, provided:

(a) Claims are accompanied by evidence of the date of purchase, such as a sales receipt, showing that the claim was made within the duration of your manufacturer’s guarantee.

Your length of guarantee can be found in the ‘Guarantee’ insert.

(b) The product was correctly installed and operated in accordance with the manufacturer’s instructions and used solely for domestic purposes.

(d) Consumable parts, such as fuses in plugs and bulbs, which require routine replacement, are excluded from the guarantee.

To find out how long the manufacturer’s guarantee lasts, please see the "Guarantee" insert in the product box.

YOUR GUARANTEE IS VALID ONLY IN THE UK.

Freephone 0800 597 8613

LG has appointed Domestic & General Insurance PLC to provide product registration services and protection policies to accompany its products.

What we do with your information

At Domestic & General we want to reassure you that we use your information both responsibly and securely to provide you with the best possible service. Below we explain what we do with your information and your rights to your information. If you would like any further details you can get in touch with us using the contact details below or visit our website (www.domesticandgeneral.com).

Using your information

Domestic & General Insurance PLC (“we”) is the “data controller” of your information. We process two sets of information about you, “Personal Information” (your name, address, contact and payment details) and the “Goods Information” you provide to register your appliance or device (your name, address, contact and goods details). We’ll use your information: (i) as necessary to fulfil our contract with you (including to recover any amounts owing); (ii) for our legitimate interests in: undertaking marketing (about our products and services and those of our third party partners) by post, telephone, email and/or other electronic messaging services; market research; customer surveys; printing services; checking and verifying your identity and contact details; recording your conversations for training, quality and compliance purposes; and for analytics and profiling for marketing purposes; and (iii) where required to do so by law. We may also ask for your consent to some uses of your information.

Sharing your information

From time to time your Personal Information and Goods Information may also be shared with other members of the Domestic & General Group of Companies (Domestic & General Insurance or Services and other future members of the Group whose details we will notify to you (“Group”)), where applicable with LG Electronics UK Ltd which is the subject of your protection policy and with companies acting on our behalf or providing services to us (e.g. the companies we use to carry out repairs, IT & mailing services, storage of paper records and telecommunications). LG Electronics UK Ltd will process your Personal Information for their legitimate business interests (including marketing and analytics) in accordance with their privacy policy.

Transferring your information

In exceptional cases, we may transfer your information to countries outside the European Economic Area (including the US) which may not have data protection laws which provide the same level of protection as provided in the UK. We have put in place Model Clauses as an appropriate safeguard to ensure that such information is adequately secured and protected and that such transfers meet the requirements of applicable data protection law.

Keeping your information

We keep your Personal Information for six years after you terminate your policy so that we can deal with any claims. Your goods information we keep for a bit longer, normally 10 years (the average life of an appliance) for health and safety. We also keep your information to send you marketing that you might be interested in, unless we receive a request from you to opt-out of marketing. Rights to your information By writing to the Data Protection Officer using the contact details provided below, you have the right to ask us:

for a copy of the Personal Information we hold about you
for a copy of the Personal Information you provided to us to be sent to you or a third party in a commonly used, machine readable format
to update or correct your Personal Information to keep it accurate
to delete your Personal Information from our records if it is no longer needed for the original purpose; and
to restrict the processing of your Personal Information in certain circumstances

And you may also:

object to us processing your Personal Information – in which case we will either agree to stop processing or explain why we’re unable to; and
where we rely on your consent, withdraw that consent at any time.

Please note that the above rights are not absolute and certain exemptions apply to them.

You can also make a complaint to the Information Commissioner (www.ico.org.uk) if you feel your personal information has been mishandled.

Marketing

We, along with other members of our Group and LG Electronics UK Ltd may use your information to tell you about any offers, products or services which may be of interest to you. We may contact you by post, telephone, email and/or other electronic messaging services. To change your marketing preference, let us know by emailing marketingpreferences@domesticandgeneral.com or by writing to us using the contact details provided below. For LG Electronics UK Ltd marketing you’ll need to contact them directly using their contact details that you’ll normally find in their privacy notice.

Contact Details

If you need to contact us about your information or your information rights, or to see a copy of our Model Clauses, please write to: Freepost Plus RTKS-CLRA-GRYE, Data Protection Officer, Domestic & General, Leicester House, 17 Leicester Street, Bedworth CV12 8JP or dataprotection@domesticandgeneral.com and we’ll be happy to help you.

Domestic & General Insurance PLC pay their sales agents periodic incentives (such as bonus payments) if they meet certain quality and sales targets.

LG Electronics UK Ltd. Registered in England and Wales. Company no. 02143888 with its registered office at: Velocity 2, Brooklands Drive, Brooklands Weybridge, KT13 0SL

The LG Protection Policy is provided by Domestic & General Insurance PLC. Registered Office: Swan Court, 11 Worple Road, Wimbledon, London SW19 4JS. Registered in England and Wales. Company No. 00485850. Domestic & General Insurance PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Longer-lasting cover for your product

Congratulations on your new purchase. We’re pleased to offer you the LG Protection Policy provided by Domestic & General Insurance PLC. They’re the UK’s leading specialist warranty provider that millions of people trust to protect, fix and replace the things that keep their homes running. Whilst under your one year manufacturer’s guarantee it not only provides cover for accidental damage, but when the guarantee expires it’ll continue to protect you against breakdowns for as long as you like.

Benefits of the LG Protection Policy

Immediate accidental damage cover (not included in your manufacturer’s guarantee)
Unlimited repairs with no surprise costs to fix
A brand new replacement if your product can’t be fixed (just pay the cost of installation)
Repairs by expert LG engineers using genuine parts
Cover against call out, parts and labour charges

What’s not covered?

Deliverate damage and cosmetic damage, such as scratches or dents
Compensation for being without a working appliance
Costs for installing or removing a replaced appliance

Full terms and conditions can be found at registermylg.com

Simply call our UK contact centre today to benefit from worry-free cover against life’s little mishaps.

The LG Protection Policy

With monthly Direct Debit payments you can protect your product for as long as you like, saving you the upfront cost and hassle should your appliance stop working.

Product Type	Monthly Direct Debit starting from
LED Television	£5.59
LCD Television	£5.59
OLED Television	£5.59
Audio System	£2.89
Surround System	£2.89

Want to cover a different product? Simply call us on the number below.

Prices shown based on televisions under £1,000 and audio systems under £500. Prices correct as of May 2018 and are inclusive of all applicable taxes. We reserve the right to alter the premium at our discretion without prior notice. These prices are only available for 90 days from purchase of the product; after this prices may change.

Call now – Lines open 7 days a week

0800 952 1084

registermylg.com