The product does not work properly

• Unplug the power cables and any external devices such as your TV, subwoofer, or amplifier from the product, then plug them in again.

The power does not turn on

• Is the power cord plugged into the outlet properly?
• Connect the power plug to the outlet correctly.

There is no sound

• Is the volume set to minimum?
• Press the Volume button on the remote control to turn up the volume.
• If you are using an external device such as a set-top box, portable device, or Bluetooth device, adjust the volume of the external device.
• Is the mute function activated?
• If “MUTE” appears on the status display, the mute function is on. Press the Mute button to unmute.
• Is the correct product function selected according to the external device connected?
• Press the Function button to check if you selected the correct function.

The subwoofer does not produce sound

• Is the product properly connected to the wireless subwoofer?
• If the LED on the back of the wireless subwoofer is blinking green or lit in red, it means it is not connected. If the connection is established, a green light will appear. Reconnect the product to the wireless subwoofer. ([ See “Connecting the Product” on page 6.)

The remote control does not work properly

• When using the remote control, point it at the front of the product.
• Use the remote control within a 7-m radius of the product.
• Replace the batteries with new ones as needed.

The Auto Power function does not work

• Check connection to external devices (ex. set-top box, portable device, Bluetooth device).

LG Sound Sync does not work

• Check whether your TV supports LG Sound Sync.
• Check if the TV is properly connected to the product via an optical cable.
• Press the Settings button on the TV remote control to check if the function is turned on in [LG Sound Sync].

The product volume is low

• Check the following and change the settings accordingly.
• Run the LG Sound Bar app, tap the Settings button on the first screen, and change the [DRC] function to [Off] on the [Sound Settings] menu.
• When the product is connected to a TV, press the Settings button on the TV remote control, select the [Speaker] menu, and change the [Digital Sound Output] setting from [PCM] to [AUTO] or [BITSTREAM].
• If the product is connected to a playback device such as a DVD player or Blu-ray disc player, go to the connected device's Settings menu. Change the [Digital Sound Output] setting from [PCM] to [PRIMARY PASS-THROUGH] or [BITSTREAM]. Set the [DRC] of the connected device to [OFF].
• If the product's Night Time mode is on, turn it off by pressing the Settings button and Left/Right and then Up/Down.

A Bluetooth device cannot be paired

• Press the Settings button on the Bluetooth device and check whether the Bluetooth function is enabled. If Bluetooth is enabled, turn it off and on, then try again.
• Remove any obstacles between the product and the Bluetooth device.
• Bluetooth pairing (connection) may not work properly depending on the Bluetooth device type or the surrounding environment.

There is radio interference

• Install the product and the wireless subwoofer as close to each other as possible.
• Do not install the product on metal furniture.
• Wireless communication may not work properly in weak signal areas.

The Bluetooth connection is causing a malfunction or making noise

• Do you hear noise or experience malfunctions when using Bluetooth?
• Do not let any part of your body contact the transceiver of the Bluetooth device or the product.
• Do not install the Bluetooth device on a wall or in a secluded spot.
• Remove any obstacles between the product and the Bluetooth device.
• Install the Bluetooth device near the product.
• When the Bluetooth device is too far from the product, Bluetooth may be disconnected or malfunctions may occur.
• Install the Bluetooth device 1 m away from devices that use the same frequency as the product, such as wireless routers, medical equipment, and microwave ovens.

The remote control does not work

• Does the text on the status display remain unchanged, even if you press the Function button several times?
• Do you only see the text “DEMO” in the status display?
• The demo mode may be activated on the product. Unplug the product's power cable and plug it back in.
• If the remote control still does not work, press the Volume button on the product to set the volume level at 2, the press and hold the Function button for about 5 seconds. If the currently selected function appears on the status display, it means that demo mode has been turned off.