Sound Bar Quick Guide
Troubleshooting
If you experience the following issues while using the product, please perform several checks, as they may not be malfunctions.
General Errors
Issue |
Solution |
The product does not work properly |
|
The power does not turn on |
|
There is no sound |
|
The subwoofer does not produce sound |
|
The remote control does not work properly |
|
The Auto Power function does not work |
|
LG Sound Sync does not work |
|
The product volume is low |
|
The product fails to recognise a USB storage device |
|
A Bluetooth device cannot be paired |
|
Network Connection Errors
Issue |
Solution |
The product cannot be connected to the LG Sound Bar app |
|
The product does not connect to the Wi-Fi network |
|
App Errors
Issue |
Solution |
The app is not working properly |
|
Problems in Wireless Connection
Issue |
Solution |
There is radio interference |
|
The Bluetooth connection is causing a malfunction or making noise |
|
Turning off the Demo Mode
Issue |
Solution |
The remote control does not work |
|
Appendix