Power is not supplied.

• The battery is discharged. Recharge the battery.
• Connect the speaker to the charging adapter.

There is no sound or the sound is distorted.

• The volume of the speaker or the smart device may be set to the minimum. Adjust the volume on the speaker or the smart device appropriately.
• Turning on the volume to the maximum on the external device may result in distorted sounds. Lower the volume on the external device.

Bluetooth connection failed.

• Turn off the Bluetooth setting and on again on the Bluetooth device.
• Check if the Bluetooth setting is enabled.
• Make sure that there is no obstacle between the speaker and the Bluetooth device.
• Bluetooth pairing may fail depending on the Bluetooth device type and the surrounding environment.

The device does not operate normally.

• Battery discharge may cause the Bluetooth information to be deleted. If the speaker’s power supply is blocked, previous settings may not be saved.
• Use this product in a place where the temperature and humidity are not too high or low. If the problem continues, contact LG Electronics’ Customer Service Centre.
• Power LED and Bluetooth LED blink when the speaker malfunction occurs and the speaker does not operate normally. Turn the power off and then on again.
• If a problem occurs while charging the battery of the product, the battery LED alternates between red and amber and charging stops. Unplug the adapter from the outlet.

The above solutions do not work.

• Press and hold the Power and SOUND BOOST buttons on the speaker for 7 seconds simultaneously. ([ See “Resetting the Speaker” on page 27.)