Power is not supplied.

• The battery is discharged. Recharge the battery.
• Connect the speaker to the charging adapter.

There is no sound or the sound is distorted.

• The volume of product or the connected Bluetooth device may be set to the minimum. Adjust the volume of product or the connected Bluetooth device to the appropriate level.
• Using an external device with the maximized sound may distort the sound. Lower the volume of the external device to use.

Bluetooth connection failed.

• Check if the Bluetooth setting is enabled.
• Turn off the Bluetooth setting and on again on the Bluetooth device.
• Make sure there are no obstacles between product and the Bluetooth device.
• Bluetooth pairing (connecting) may fail depending on the Bluetooth device type and the surrounding environment.

The product does not operate normally.

• Battery discharge may cause the Bluetooth information to be deleted. If the product’s power supply is blocked, previous settings may not be saved.
• Use this product in a place where the temperature and humidity are not too high or low. If the problem continues, contact LG Electronics’ Customer Service Center.
• If a problem occurs while charging the battery of the product, the battery LED alternates between red and amber and charging stops. Unplug the adapter from the outlet.
• Charging the product with a multi-charging cable (3 in 1, 5 in 1, etc.) may damage the product. Charge the product with the provided USB (Type C to A) cable.

The above solutions do not work.

• Initializes the settings of the product. Press and hold the Bluetooth button on the product for 7 seconds or longer. ([ See “Initializing the Software” on page 22.)
• Reset the speaker. Press and hold the Power button on the speaker for 8 seconds and then turn on the speaker. ([ See “Resetting the Speaker” on page 22.)