Power is not supplied.

•The battery is discharged. Recharge the battery.-Connect the speaker to the charging adapter.

There is no sound or the sound is distorted.

•The volume of product or the connectedBluetoothdevice may be set to the minimum. Adjust the volume of product or the connectedBluetoothdevice to the appropriate level.•Using an external device with the maximised sound may distort the sound. Lower the volume of the external device to use.

Bluetooth connection failed.

•Check if theBluetoothsetting is enabled.•Turn off theBluetoothsetting and on again on theBluetoothdevice.•Make sure there are no obstacles between product and theBluetoothdevice.•Bluetoothpairing (connecting) may fail depending on theBluetoothdevice type and the surrounding environment.

The product does not operate normally.

•Battery discharge may cause theBluetoothinformation to be deleted. If the product’s power supply is blocked, previous settings may not be saved.•Use this product in a place where the temperature and humidity are not too high or low. If the problem continues, contact LG Electronics’ Customer Service Centre.•If a problem occurs while charging the battery of the product, the battery LED alternates between red and amber and charging stops. Unplug the adapter from the outlet.•Charging the product with a multi-charging cable (3 in 1, 5 in 1, etc.) may damage the product. Charge the product with the provided USB (Type C to A) cable.

The above solutions do not work.

•Initialises the settings of the product. Press and hold theBluetoothbutton on the product for 7 seconds or longer. ([See “Initialising the Software”on page22.)•Reset the speaker. Press and hold thePowerbutton on the speaker for 8 seconds and then turn on the speaker. ([See “Resetting the Speaker”on page22.)

Troubleshooting

If you experience the following symptoms while using the product, please check them again. They may not be malfunctions.

Symptom	Cause and Solution
Power is not supplied.	• The battery is discharged. Recharge the battery. - Connect the speaker to the charging adapter.
There is no sound or the sound is distorted.	• The volume of product or the connected Bluetooth device may be set to the minimum. Adjust the volume of product or the connected Bluetooth device to the appropriate level. • Using an external device with the maximised sound may distort the sound. Lower the volume of the external device to use.
Bluetooth connection failed.	• Check if the Bluetooth setting is enabled. • Turn off the Bluetooth setting and on again on the Bluetooth device. • Make sure there are no obstacles between product and the Bluetooth device. • Bluetooth pairing (connecting) may fail depending on the Bluetooth device type and the surrounding environment.
The product does not operate normally.	• Battery discharge may cause the Bluetooth information to be deleted. If the product’s power supply is blocked, previous settings may not be saved. • Use this product in a place where the temperature and humidity are not too high or low. If the problem continues, contact LG Electronics’ Customer Service Centre. • If a problem occurs while charging the battery of the product, the battery LED alternates between red and amber and charging stops. Unplug the adapter from the outlet. • Charging the product with a multi-charging cable (3 in 1, 5 in 1, etc.) may damage the product. Charge the product with the provided USB (Type C to A) cable.
The above solutions do not work.	• Initialises the settings of the product. Press and hold the Bluetooth button on the product for 7 seconds or longer. ([ See “Initialising the Software” on page 22.) • Reset the speaker. Press and hold the Power button on the speaker for 8 seconds and then turn on the speaker. ([ See “Resetting the Speaker” on page 22.)

Appendix