The product does not work properly.

•Unplug the power cables and any external devices such as your TV, subwoofer, or amplifier from the product, then plug them in again.

The power does not turn on.

•Is the power cord plugged into the outlet properly?-Connect the power plug to the outlet correctly.

There is no sound or the sound is distorted.

•The volume of product or the connectedBluetoothdevice may be set to the minimum. Adjust the volume of product or the connectedBluetoothdevice to the appropriate level.•Using an external device with the maximised sound may distort the sound. Lower the volume of the external device to use.

The USB storage device is not recognised.

•The product may not support the file system of the USB storage device. Format the USB storage device and reconnect it. When formatting, check the supported USB storage device format available on the product and select an appropriate file system. ([See “Connecting the product to a USB storage device”on page30.)

Bluetooth connection failed.

•Check if theBluetoothsetting is enabled.•Turn off theBluetoothsetting and on again on theBluetoothdevice.•Make sure there are no obstacles between product and theBluetoothdevice.•Bluetoothpairing (connecting) may fail depending on theBluetoothdevice type and the surrounding environment.

The product does not operate normally.

•Use this product in a place where the temperature and humidity are not too high or low. If the problem continues, contact LG Electronics’ Customer Service Centre.

The above solutions do not work.

•Initialises the settings of the product. Press and hold theBluetoothbutton on the product for 7 seconds or longer. ([See “Initializing the Software”on page37.)

Troubleshooting - LG xboom Power9000 High Power Speaker System

If you experience the following symptoms while using the product, please check them again. They may not be malfunctions.

Symptom	Cause and Solution
The product does not work properly.	• Unplug the power cables and any external devices such as your TV, subwoofer, or amplifier from the product, then plug them in again.
The power does not turn on.	• Is the power cord plugged into the outlet properly? - Connect the power plug to the outlet correctly.
There is no sound or the sound is distorted.	• The volume of product or the connected Bluetooth device may be set to the minimum. Adjust the volume of product or the connected Bluetooth device to the appropriate level. • Using an external device with the maximised sound may distort the sound. Lower the volume of the external device to use.
The USB storage device is not recognised.	• The product may not support the file system of the USB storage device. Format the USB storage device and reconnect it. When formatting, check the supported USB storage device format available on the product and select an appropriate file system. ([ See “Connecting the product to a USB storage device” on page 30.)
Bluetooth connection failed.	• Check if the Bluetooth setting is enabled. • Turn off the Bluetooth setting and on again on the Bluetooth device. • Make sure there are no obstacles between product and the Bluetooth device. • Bluetooth pairing (connecting) may fail depending on the Bluetooth device type and the surrounding environment.
The product does not operate normally.	• Use this product in a place where the temperature and humidity are not too high or low. If the problem continues, contact LG Electronics’ Customer Service Centre.
The above solutions do not work.	• Initialises the settings of the product. Press and hold the Bluetooth button on the product for 7 seconds or longer. ([ See “Initializing the Software” on page 37.)

Before Reporting Product Malfunction