Power is not supplied.

•The battery is discharged. Recharge the battery.•Connect the speaker to the charging adapter.

There is no sound or the sound is distorted.

•The volume of the speaker or the smart device may be set to the minimum. Adjust the volume on the speaker or the smart device appropriately.•Turning on the volume to the maximum on the external device may result in distorted sounds. Lower the volume on the external device.

Bluetooth connection failed.

•Turn off theBluetoothsetting and on again on theBluetoothdevice.•Check if theBluetoothsetting is enabled.•Make sure that there is no obstacle between the speaker and theBluetoothdevice.•Bluetoothpairing may fail depending on theBluetoothdevice type and the surrounding environment.

The device does not operate normally.

•Battery discharge may cause theBluetoothinformation to be deleted. If the speaker’s power supply is blocked, previous settings may not be saved.•Use this product in a place where the temperature and humidity are not too high or low. If the problem continues, contact LG Electronics’ Customer Service Centre.•SMARTLED andBluetoothLED blink white when the speaker malfunction occurs and the speaker does not operate normally. Turn the power off and then on again.•If a problem occurs while charging the battery of the product, the battery LED alternates between red and amber and charging stops. Unplug the adapter from the outlet.•If the speaker cannot be charged due to foreign substances or moisture, the battery LED alternates between red and amber with a emergency sound. Unplug the adapter from the outlet.•Charging the product with a multi-charging cable (3 in 1, 5 in 1, etc.) may damage the product. Charge the product with the USB Type-C™ Charging cable.

The above solutions do not work.

•Press and hold thePowerbutton on the speaker for 8 seconds. ([See “Force the Speaker power off”on page30.)•Press and hold theBluetoothbutton on the speaker for 7 seconds. ([See “Initializing the speaker”on page30.)

Troubleshooting - LG xboom Rock

If you experience the following issues while using the product, please perform several checks, as they may not be malfunctions.

Symptom	Cause and Solution
Power is not supplied.	• The battery is discharged. Recharge the battery. • Connect the speaker to the charging adapter.
There is no sound or the sound is distorted.	• The volume of the speaker or the smart device may be set to the minimum. Adjust the volume on the speaker or the smart device appropriately. • Turning on the volume to the maximum on the external device may result in distorted sounds. Lower the volume on the external device.
Bluetooth connection failed.	• Turn off the Bluetooth setting and on again on the Bluetooth device. • Check if the Bluetooth setting is enabled. • Make sure that there is no obstacle between the speaker and the Bluetooth device. • Bluetooth pairing may fail depending on the Bluetooth device type and the surrounding environment.
The device does not operate normally.	• Battery discharge may cause the Bluetooth information to be deleted. If the speaker’s power supply is blocked, previous settings may not be saved. • Use this product in a place where the temperature and humidity are not too high or low. If the problem continues, contact LG Electronics’ Customer Service Centre. • SMART LED and Bluetooth LED blink white when the speaker malfunction occurs and the speaker does not operate normally. Turn the power off and then on again. • If a problem occurs while charging the battery of the product, the battery LED alternates between red and amber and charging stops. Unplug the adapter from the outlet. • If the speaker cannot be charged due to foreign substances or moisture, the battery LED alternates between red and amber with a emergency sound. Unplug the adapter from the outlet. • Charging the product with a multi-charging cable (3 in 1, 5 in 1, etc.) may damage the product. Charge the product with the USB Type-C™ Charging cable.
The above solutions do not work.	• Press and hold the Power button on the speaker for 8 seconds. ([ See “Force the Speaker power off” on page 30.) • Press and hold the Bluetooth button on the speaker for 7 seconds. ([ See “Initializing the speaker” on page 30.)

Appendix