The product does not work properly

• Unplug the power cables and any external devices such as your TV or amplifier from the product, then plug them in again.

The power does not turn on

• Is the power cord plugged into the outlet properly?
• Connect the power plug to the outlet correctly.

There is no sound

• Is the volume set to minimum?
• Press the Volume button on the remote control to turn up the volume.
• If you are using an external device such as a set-top box, portable device, or Bluetooth device, adjust the volume of the external device.
• Is the mute function activated?
• If all LEDs blink orange, the mute function is on. Press the Mute button to unmute.
• Is the correct product function selected according to the external device connected?
• Press the Function button to check if you selected the correct function.

The remote control does not work properly

• When using the remote control, point it at the front of the product.
• Use the remote control within a 7-m radius of the product.
• Replace the batteries with new ones as needed.

The Auto Power function does not work

• Check connection to external devices (ex. set-top box, portable device, Bluetooth device).

The product volume is low

• Check the following and change the settings accordingly.
• Run the LG ThinQ app, tap the [Sound settings] on the first screen, and change the [DRC] function to [Off] on the [Sound output] menu.
• When the product is connected to a TV, press the Settings button on the TV remote control, select the [Speaker] menu, and change the [Digital Sound Output] setting from [PCM] to [AUTO] or [BITSTREAM].
• If the product is connected to a playback device such as a DVD player or Blu-ray disc player, go to the connected device's Settings menu. Change the [Digital Sound Output] setting from [PCM] to [PRIMARY PASS-THROUGH] or [BITSTREAM]. Set the [DRC] of the connected device to [OFF].
• If the product's Night Time mode is on, turn it off by pressing the Settings button and Left/Right and then Up/Down.

The product fails to recognise a USB storage device

• The product may not support the file format of the USB storage device. Format the USB storage device and reconnect it. When formatting, refer to the USB storage device formats supported by the product and select an appropriate file format. ([ See “Connecting to a USB Storage Device” on page 29.)

A Bluetooth device cannot be paired

• Press the Settings button on the Bluetooth device and check whether the Bluetooth function is enabled. If Bluetooth is enabled, turn it off and on, then try again.
• Remove any obstacles between the product and the Bluetooth device.
• Bluetooth pairing (connection) may not work properly depending on the Bluetooth device type or the surrounding environment.

The Bluetooth connection is causing a malfunction or making noise

• Do you hear noise or experience malfunctions when using Bluetooth?
• Do not let any part of your body contact the transceiver of the Bluetooth device or the product.
• Do not install the Bluetooth device on a wall or in a secluded spot.
• Remove any obstacles between the product and the Bluetooth device.
• Install the Bluetooth device near the product.
• When the Bluetooth device is too far from the product, Bluetooth may be disconnected or malfunctions may occur.
• Install the Bluetooth device 1 m away from devices that use the same frequency as the product, such as wireless routers, medical equipment, and microwave ovens.

The remote control does not work

• Does the functions unchanged, even if you press the Function button several times?
• Do you only see white, red, and green LEDs repeatedly?
• The demo mode may be activated on the product. Unplug the product's power cable and plug it back in.
• If the remote control still does not work, press the Volume button on the product to set the volume level to minimum, then press and hold the Function button for about 5 seconds. If the product works normally, it means that the demo mode has been turned off.