Troubleshooting
If you experience the following symptoms while using the product, please check them again. They may not be malfunctions.
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If the power does not turn on
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- • Check the battery level and charge it.
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If a call cannot be made with the earbuds
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- • If your smartphone does not support the hands-free function, you cannot use the call function.
- • Check the battery level and charge it.
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If you cannot register the earbuds into the smartphone
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- • Check whether power is turned on by opening the cover of the charging case.
- • Check that the earbuds are switched to search mode.
- - If you touch and hold the touchpad on the left or right side of the earbuds for 3 to 5 seconds with the earbuds in the charging case, it is switched to search mode.
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If you have replaced the earbuds or have problems with operation (factory reset).
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- • Touch and hold the left or right touchpad of the earbuds for more than 10 seconds with the earbuds in the charging case.
- - The battery status indicator of the charging case blinks red and the factory reset progresses. Please reconnect the earbuds after factory reset.
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