LG TONE Free fit
Things to Check before Reporting Malfunction

Sound Bar Quick Guide

Troubleshooting

If you experience the following symptoms while using the product, please check them again. They may not be malfunctions.

Symptom

Cause and Solution

If the power does not turn on

  • Check the battery level and charge it.

If a call cannot be made with the earbuds

  • If your smartphone does not support the hands-free function, you cannot use the call function.
  • Check the battery level and charge it.

If you cannot register the earbuds into the smartphone

  • Check whether power is turned on by opening the cover of the charging case.
  • Check that the earbuds are switched to search mode.
  • If you touch and hold the touchpad on the left or right side of the earbuds for 3 to 5 seconds with the earbuds in the charging case, it is switched to search mode.

If you have replaced the earbuds or have problems with operation (factory reset).

  • Touch and hold the left or right touchpad of the earbuds for more than 10 seconds with the earbuds in the charging case.
  • The battery status indicator of the charging case blinks red and the factory reset progresses. Please reconnect the earbuds after factory reset.

Appendix