The product does not work properly

• Unplug the power cables and any external devices such as your TV, subwoofer, or amplifier from the product, then plug them in again.

The power does not turn on

• Is the power cord plugged into the outlet properly?
• Connect the power plug to the outlet correctly.

There is no sound

• Is the volume set to minimum?
• Press the Volume button on the remote control to turn up the volume.
• If you are using an external device such as a set-top box, portable device, or Bluetooth device, adjust the volume of the external device.
• Is the mute function activated?
• If “MUTE” appears on the status display, the mute function is on. Press the Mute button to unmute.
• Is the correct product function selected according to the external device connected?
• Press the Function button to check if you selected the correct function.
• Connect the audio cables into the connection terminals correctly.

Radio stations cannot be tuned in properly.

• The antenna is positioned poorly.
• Reorient the antenna position to good reception.
• The signal strength of the radio station is too weak.
• Tune to the station manually.
• No stations have been preset or preset stations have been cleared (when tuning by scanning preset channels). Preset some radio stations, ([ See “Presetting the Radio Stations” on page 33.)

The remote control does not work properly

• When using the remote control, point it at the front of the product.
• Use the remote control within a 7-m radius of the product.
• Replace the batteries with new ones as needed.

The Auto Power function does not work

• Check connection to external devices (ex. set-top box, portable device, Bluetooth device).

LG Sound Sync does not work

• Check whether your TV supports LG Sound Sync.
• Check if the TV is properly connected to the product via an optical cable.
• Press the Settings button on the TV remote control to check if the function is turned on in [LG Sound Sync].

The product volume is low

• Check the following and change the settings accordingly.
• Run the LG XBOOM app, tap the More product settings button on the first screen, and disable the [DRC] function on the [Device Settings] menu.
• When the product is connected to a TV, press the Settings button on the TV remote control, select the [Speaker] menu, and change the [Digital Sound Output] setting from [PCM] to [AUTO] or [BITSTREAM].
• If the product is connected to a playback device such as a DVD player or Blu-ray disc player, go to the connected device's Settings menu. Change the [Digital Sound Output] setting from [PCM] to [PRIMARY PASS-THROUGH] or [BITSTREAM]. Set the [DRC] of the connected device to [OFF].

The product fails to recognise a USB storage device

• The product may not support the file format of the USB storage device. Format the USB storage device and reconnect it. When formatting, refer to the USB storage device formats supported by the product and select an appropriate file format. ([ See “Connecting to a USB Storage Device” on page 45.)

A Bluetooth device cannot be paired

• Press the Settings button on the Bluetooth device and check whether the Bluetooth function is enabled. If Bluetooth is enabled, turn it off and on, then try again.
• Remove any obstacles between the product and the Bluetooth device.
• Bluetooth pairing (connection) may not work properly depending on the Bluetooth device type or the surrounding environment.