Things to Check before Reporting Malfunction

Sound Bar Quick Guide


If you experience the following symptoms while using the product, please check them again. They may not be malfunctions.


Cause and Solution

If the power does not turn on

  • Check the battery level and charge it.

If a call cannot be made with the earbuds

  • If your smartphone does not support the hands-free function, you cannot use the call function.
  • Check the battery level and charge it.

If you cannot register the earbuds into the smartphone

  • Check that the power of the earbuds turns on.
  • Check that the earbuds are switched to search mode.
  • If you touch and hold the touchpad on the left or right side of the earbuds for 3 to 5 seconds with the earbuds in the charging case, it is switched to search mode.
  • Check whether Plug and Wireless mode switch is turned on.

If you have replaced the earbuds or have problems with operation (factory reset).

  • Touch and hold the left or right touchpad of the earbuds for more than 10 seconds with the earbuds in the charging case.
  • The battery status indicator of the charging case blinks red and the factory reset progresses. Please reconnect the earbuds after factory reset.

*You cannot use the factory reset and discovery mode in Plug and Wireless mode.